Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.
Mentors from the field
Learn about the field . What day to day work would look like . Growth opportunity & prospects . Interview preparation . Transition advise . Networking
Journalist, communist & editor for Hindustan Times, DNA & Nat Geo Traveler. She's covered stories from travel start-ups, communities, gentrification, gender issues, and human rights.
Career prospects & criteria
Understand the prospects within the career & the education & other skills you need to make it.
MBA in marketing, business administration, sales
What you need to get started
At least 2 - 5 years of work experience is required in the Customer Care / Services department.
Anticipating key account changes and improvements
Understanding Customer Relationship Management (CRM) software
Strong understanding of IT roles and Terminology
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
In-depth knowledge about the company you are working for
Understanding the needs of the client
Microsoft Office Suite