Client Servicing

Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.

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Starting Salaries

Avg. 

590000

Min. 

320000

Max. 

986000

What you need to get started

  • At least 2 - 5 years of work experience is required in the Customer Care / Services department.

  • Anticipating key account changes and improvements

  • Understanding Customer Relationship Management (CRM) software

  • Strong understanding of IT roles and Terminology

  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Employment Outlook

  • There may be opportunities to raise the salary with added experience

  • This is usually a full-time position, and the employee may be required to work at night and on the weekends.

International Opportunities

Canada, Australia, Russia, Norway, Denmark, United Kingdom, Israel and Poland

Educational Qualifications

  • BE/B.Tech

  • MBA in marketing, business administration, sales

Soft Skills

  • Communication 

  • In-depth knowledge about the company you are working for

  • Understanding the needs of the client

  • Strategic 

  • Negotiation

  • Empathy

  • Leadership

  • Social

  • Interpersonal Skills

  • Multitasking

Technical Skills

  • CRM software

  • Microsoft Office Suite

  • Finance

  • IT Skills 

  • Digital Marketing

  • SMM

Considering this field, the best place to get started is to find the perfect mentor to guide you. 

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Professional Man
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Akash Kumar

Sales & Marketing Head

6 Years of Industry Experience

Along with a demonstrated history of working in the information technology, service and payment industry, Akash is also an Experienced Ex Co-Founder of Invito Technologies India. He specializes in go-to-market Strategy, City Management, Employee Training, Direct Sales, and Teamwork. He has worked as a Team lead, Sales Manager at well reputed companies like HDFC, Zomato, and Paytm.

Professional Man
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Priyanka Sinha

Business Head

10 Years of Industry Experience

Along with her 10 years of experience in Sales Management industry, Priyanka is also a sports enthusiast with a wide clientele in Indian, European and Asian markets. She led corporate sales of BookMyShow with 3x growth each year. Her expertise include Corporate Sales, B2B Marketing, Sports & Entertainment, Event Management, Brand Strategy. She is now the Head of corporate sales and international travel research where she is responsible for operation and strategic planning for events like ICC world cup 2019, T20 World Cup 2020, Asian games 2018, Tokyo Olympics 2019 at Fanatic sports.

Pros

  • You can make a substantial difference to your client’s business

  • You may end up working with high-end clients which will be helpful for your CV

  • You end up becoming an integral part of your client’s marketing team

  • Building strong client networks 

  • Good career option if you like to solve problems and take strategic decisions

Cons

  • You may have to focus on many clients at a time which can be stressful

  • Difficult to prioritise your clients as deadlines may coincide

  • Keeping up with your client's demands can be tricky

  • Sometimes the projects you get may not pay you enough

  • Handling many clients at a time may compromise on your engagement 

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