Client Servicing
Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.
Starting Salaries
Avg.
₹
590000
Min.
₹
320000
Max.
₹
986000
What you need to get started
At least 2 - 5 years of work experience is required in the Customer Care / Services department.
Anticipating key account changes and improvements
Understanding Customer Relationship Management (CRM) software
Strong understanding of IT roles and Terminology
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Employment Outlook
There may be opportunities to raise the salary with added experience
This is usually a full-time position, and the employee may be required to work at night and on the weekends.
International Opportunities
Canada, Australia, Russia, Norway, Denmark, United Kingdom, Israel and Poland
Educational Qualifications
BE/B.Tech
MBA in marketing, business administration, sales
Soft Skills
Communication
In-depth knowledge about the company you are working for
Understanding the needs of the client
Strategic
Negotiation
Empathy
Leadership
Social
Interpersonal Skills
Multitasking
Technical Skills
CRM software
Microsoft Office Suite
Finance
IT Skills
Digital Marketing
SMM
Considering this field, the best place to get started is to find the perfect mentor to guide you.
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Pros
You can make a substantial difference to your client’s business
You may end up working with high-end clients which will be helpful for your CV
You end up becoming an integral part of your client’s marketing team
Building strong client networks
Good career option if you like to solve problems and take strategic decisions
Cons
You may have to focus on many clients at a time which can be stressful
Difficult to prioritise your clients as deadlines may coincide
Keeping up with your client's demands can be tricky
Sometimes the projects you get may not pay you enough
Handling many clients at a time may compromise on your engagement