Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.
What you need to get started
At least 2 - 5 years of work experience is required in the Customer Care / Services department.
Anticipating key account changes and improvements
Understanding Customer Relationship Management (CRM) software
Strong understanding of IT roles and Terminology
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
There may be opportunities to raise the salary with added experience
This is usually a full-time position, and the employee may be required to work at night and on the weekends.
Canada, Australia, Russia, Norway, Denmark, United Kingdom, Israel and Poland
MBA in marketing, business administration, sales
In-depth knowledge about the company you are working for
Understanding the needs of the client
Microsoft Office Suite
Considering this field, the best place to get started is to find the perfect mentor to guide you.
LEARN ABOUT THE PROFESSION
VIRTUAL JOB SHADOWING
STRATEGIZE & PLAN YOUR NEXT MOVE
NETWORKING & ADVICE
INTERVIEW PREP & RESUME REVIEW
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You can make a substantial difference to your client’s business
You may end up working with high-end clients which will be helpful for your CV
You end up becoming an integral part of your client’s marketing team
Building strong client networks
Good career option if you like to solve problems and take strategic decisions
You may have to focus on many clients at a time which can be stressful
Difficult to prioritise your clients as deadlines may coincide
Keeping up with your client's demands can be tricky
Sometimes the projects you get may not pay you enough
Handling many clients at a time may compromise on your engagement