Client Servicing

Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.

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Professional Man
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Priyanka Sinha

Business Head

10 Years of Industry Experience

Along with her 10 years of experience in Sales Management industry, Priyanka is also a sports enthusiast with a wide clientele in Indian, European and Asian markets. She led corporate sales of BookMyShow with 3x growth each year. Her expertise include Corporate Sales, B2B Marketing, Sports & Entertainment, Event Management, Brand Strategy. She is now the Head of corporate sales and international travel research where she is responsible for operation and strategic planning for events like ICC world cup 2019, T20 World Cup 2020, Asian games 2018, Tokyo Olympics 2019 at Fanatic sports.

KEY SKILLS

  • Communication 

  • In depth knowledge about the company you are working for

  • Understanding the needs of the client

  • Strategic 

  • Negotiation

  • Empathy

  • Leadership

  • Understanding Customer Relationship Management (CRM) softwares

  • Social

  • Interpersonal Skills

  • Multitasking

PROS

  • You can make a substantial difference to your client’s business

  • You may end up working with high-end clients which will be helpful for your CV

  • You end up becoming an integral part of your client’s marketing team

  • Building strong clien networks 

  • Good career option if you like to solve problems and take strategic decisions

CONS

  • You may have to focus on many clients at a time which can be stressful

  • Difficult to prioritise your clients as deadlines may coincide

  • Keeping up with your client's demands can be tricky

  • Sometimes the projects you get may not pay you enough

  • Handling many clients at a time may compromise on your engagement 

OPPORTUNITY TYPES

GOT WHAT IT TAKES?

  • Marketing Department

  • Commercial Organisations

  • Marketing Agencies/Consultancies

  • Good with convincing and negotiating with people

  • Good with communication and making contacts

  • Analytical and strategic bent of mind

  • Interest in marketing

  • Ability to solve problems

  • Can multitask like a pro 

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