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Account Management

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As client advocates, the Account Manager works with internal departments to ensure client requirements are understood and fulfilled. They can help sell, handle customer complaints, gather and analyze data and improve the customer experience overall.

Mentors from the field

Learn about the field . What day to day work would look like . Growth opportunity & prospects . Interview preparation . Transition advise . Networking 

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Mentors from this field might be waitlisted. Put in a request and we'll have to you with the perfect person to guide you.

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JOSIE LANE

Current position

Journalist, communist & editor for Hindustan Times, DNA & Nat Geo Traveler. She's covered stories from travel start-ups, communities, gentrification, gender issues, and human rights.

mentors

Career prospects & criteria 

Understand the prospects within the career & the education & other skills you need to make it. 

courses

Educational Qualifications

  • Bachelor’s degree in sales, communication or any other relevant field

  • Masters degree in Sales/ Accounting

What you need to get started

  • Some CRM software experience such as Zoho CRM, HubSpot and Salesforce could be useful.

  • You must be well aware of consumer behaviour and trends in the industry.

  • At least 1 year of work experience in delivering client-focused solutions based on customer requirements

Soft Skills

  • Teamwork

  • Planning

  • People Skills

  • Organisational skills

  • Listening Skills

  • Presentation Skills

Technical Skills

  • Accounting

  • Tech-savvy

  • Customer Expertise 

Books

  • Strategic Selling by Robert B. Miller and Stephen Heiman

  • Key Account Management by Diana Woodburn and Malcolm McDonald

  • Mastering Account Management by Dan Englander

  • Key Customers by Malcolm McDonald and McDonald

  • Key Account Management by Peter Cheverton

  • The Trusted Advisor by Robert M. Galford

Podcasts

Networking Groups

resources

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