As client advocates, the Account Manager works with internal departments to ensure client requirements are understood and fulfilled. They can help sell, handle customer complaints, gather and analyze data and improve the customer experience overall.
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Journalist, communist & editor for Hindustan Times, DNA & Nat Geo Traveler. She's covered stories from travel start-ups, communities, gentrification, gender issues, and human rights.
Career prospects & criteria
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Bachelor’s degree in sales, communication or any other relevant field
Masters degree in Sales/ Accounting
What you need to get started
Some CRM software experience such as Zoho CRM, HubSpot and Salesforce could be useful.
You must be well aware of consumer behaviour and trends in the industry.
At least 1 year of work experience in delivering client-focused solutions based on customer requirements
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