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Client Servicing




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Customer Service Executives usually work to solve customer service problems in the banking, health care, and technology sectors. To identify their needs and answer questions or concerns about company goods or services, they connect with current customers either in person, over the telephone, or via email.

Mentors from the field

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Current position

Journalist, communist & editor for Hindustan Times, DNA & Nat Geo Traveler. She's covered stories from travel start-ups, communities, gentrification, gender issues, and human rights.


Career prospects & criteria 

Understand the prospects within the career & the education & other skills you need to make it. 


Educational Qualifications

  • BE/B.Tech

  • MBA in marketing, business administration, sales

What you need to get started

  • At least 2 - 5 years of work experience is required in the Customer Care / Services department.

  • Anticipating key account changes and improvements

  • Understanding Customer Relationship Management (CRM) software

  • Strong understanding of IT roles and Terminology

  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Soft Skills

  • Communication 

  • In-depth knowledge about the company you are working for

  • Understanding the needs of the client

  • Strategic 

  • Negotiation

  • Empathy

  • Leadership

  • Social

  • Interpersonal Skills

  • Multitasking

Technical Skills

  • CRM software

  • Microsoft Office Suite

  • Finance

  • IT Skills 

  • Digital Marketing

  • SMM


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