Copyright 2020 Rudderly. All Rights Reserved.
The ‘Rudderly’ website, and/or the ‘Rudderly’ application collects, stores or uses information that is considered necessary for the purpose of providing the best service possible to all Our users. We may use the information to improve our products and services. We collect personal information, non-personal information and aggregate data in order to (i) personalize the user’s experience, (ii) to improve the ‘Rudderly’ website, and/or the ‘Rudderly’ application, (iii) to provide and operate the services, (iv) to send periodic emails for service-related notices and promotional purposes, (v) to ask for ratings and reviews of services offered on the ‘Rudderly’ website, and/or the ‘Rudderly’ application, (vi) to provide the users with ongoing customer service assistance and technical support, and (vii) to comply with any applicable law and regulations.
In addition, when You access and/or use the ‘ Rudderly’ website, and/or the ‘Rudderly’ application, We may collect certain data based on Your use of the ‘ Rudderly’ website, and/or the ‘Rudderly’ application, including but not limited to: (a) the number of times that You visit; (b) the specific services accessed, as well as the frequency and duration; (c) any information and responses You provide when participating in activities, which may include activity postings, survey responses, assessment responses and any other data you generate; and (d) other analyses and data associated with Your access to, and use of the ‘ Rudderly’ website, and/or the ‘Rudderly’ application (hereinafter collectively referred to as “Usage Data”).
By registering Your details on the ‘Rudderly’ website, and/or the ‘Rudderly’ application, You consent to Us contacting You via email, telephone or post, with relevant information pertaining to the Content on the ‘Rudderly’ website, and/or the ‘Rudderly’ application and for other promotional activities including conducting surveys on behalf of third parties. We will not share, trade or sell Your information to any third parties not directly associated with its proper use within the website, except when You give Us explicit permission and You may at any time opt out of having Your personal information shared.
We may keep a record or monitor Your communications with Our support team to help resolve any issues You might be facing and complained about and also for the purpose of monitoring quality, security and training. We may use Your email address to inform You about our improved or additional services, such as letting You know about upcoming changes or improvements as well as to send You promotional offers and deals that We think You may be interested in.
Any Personal Information We obtain about You will be stored in accordance with applicable laws, regulations, and standards. We may transfer and store Your data with third-party processors located outside Your country of residence, in accordance with applicable laws. The privacy laws, regulations, and standards, where such third parties are located may not be equivalent to the laws in Your country of residence, however, the storage and transfer shall continue to be governed by the present terms. By using Our Services, You consent to this collection, transfer, storage, and processing of Personal Information outside the country of Your residence.
We keep Your Personal Information for no longer than necessary for the purposes for which the Personal Information is collected and processed. The length of time We retain the Personal Information for depends on the purposes for which We collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.
Our company is hosted on the wix.com platform. Wix.com provides Us with the online platform that allows Us to sell our products and services to You. Your data may be stored through wix.com’s data storage, databases and the general Wix.com applications. They store Your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may collect certain non-personally identifiable information about You when You visit the ‘Rudderly’ website, and/or the ‘Rudderly’ application, even if You are not a registered member. This non-personally identifiable information includes, without limitation, the type of browser that You use (e.g., Safari, Chrome, Internet Explorer etc.), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of Your Internet service provider. We use the non-personally identifiable information that We collect to improve the design and content of the ‘Rudderly’ website, and/or the ‘Rudderly’ application and to enable Us to personalize Your internet experience. We also may use this information in the aggregate to analyze the ‘Rudderly’ website, and/or the ‘Rudderly’ application usage, as well as to offer You products and services.
All this information will be held by Rudderly using the appropriate safeguards so that the highest possible levels of security, integrity and privacy are maintained.
We consider the confidentiality and security of Your information to be of the utmost importance. We will use industry standard physical, technical, and administrative security measures to keep Your Personal Information confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to You or others, as permitted by applicable law.
Further, We have implemented reasonable security measures to protect the information collected via the ‘Rudderly’ website, and/or the ‘Rudderly’ application from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those partners that require access to the information in order to furnish services to Rudderly and Our members. In addition, Rudderly uses industry standard technology to keep users’ information secure while residing on our servers. However, despite these measures, Our IT systems could be compromised by parties seeking unauthorized access to users’ data, by a technological malfunction, by an error by an employee, vendor or contractor and there is some risk that an unauthorized third party may find a way to circumvent our security systems. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third parties. As a result, Our efforts to protect Our data and users’ data from unauthorized access may be unsuccessful and We cannot assure You that the security measures We have adopted will provide absolute certainty. By using, accessing or registering with the ‘Rudderly’ website, and/or the ‘Rudderly’ application, You agree that Rudderly is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of Our security, circumvention of any privacy settings or security measures, or interception of Your transmissions. Any transmission by You is at Your own risk.
The safety and security of Your information also depends on You. Where we have given You (or where You have chosen) a password for access the ‘Rudderly’ website, and/or the ‘Rudderly’ application or certain functions therein, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone. It is Your responsibility to protect the security of Your login information. Please note that e-mails communications are typically not encrypted and should not be considered secure.
Information We may Disclose and to whom We may Disclose Information
We may only disclose the information We collect to organizations as noted below. The other organizations to whom We disclose information are obligated to use such information only for the purposes stated. You give Your explicit consent that the following disclosures may be made:
Other Affiliated Companies
We may disclose identifying information, such as name, address, telephone /mobile number and transaction or experience information to other affiliated companies. We may disclose personal information to other affiliated companies of Rudderly for purposes such as and including but not limited to:
Fulfilling Your requests; and
Offering You other products or services that We think may be of interest to You.
Disclosures Permitted by Law
We may make additional disclosures of information as permitted or required by law. For example, We may disclose information to law enforcement agencies or insurance regulators.
We do not sell, trade, or otherwise transfer to outside parties Your personally identifiable information unless We provide users with advance notice. This does not include website/application hosting partners and other parties who assist Us in operating Our website/application, conducting Our business, or serving Our users, so long as those parties agree to keep this information confidential. We may however release Your Personal Information (1) when we have a good faith belief it is necessary to protect Our rights or property, or (2) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets, or internal restructuring, or (3) when We have a good-faith belief that access, use, preservation or disclosure of the information is necessary to comply with any applicable law, regulation, legal process or enforceable governmental request, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of Rudderly, Our users or the public at large, as may be required or permitted by law. We also permit consultants and lawyers who may advise Us in the course of a litigation or arbitration in relation to the ‘Rudderly’ website, and/or the ‘Rudderly’ application to have access to Your Usage Data and Personal Information if required. Your consent will not be required for disclosure in these cases, but We will attempt to notify You, to the extent permitted by law to do so. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
We may share Your Usage Data and Personal Information with third parties in order to: (a) assist Us and such concerned third parties in studying the user behavior and accordingly evaluating and improving the quality of the services covered through the ‘Rudderly’ website, and/or the ‘Rudderly’ application; (b) determine Your preferences and/or the ‘ Rudderly’ website, and/or the ‘Rudderly’ application to suit Your needs in a more targeted way; and (c) promote the ‘Rudderly’ website, and/or the ‘Rudderly’ application to third parties.
We may permit Our third-party agents, service providers, vendors and sub-contractors (such as vendors and suppliers that provide Us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of the ‘Rudderly’ website, and/or the ‘Rudderly’ application) to access Your Personal Information, in connection with performing services for Us and/or to operate the ‘Rudderly’ website, and/or the ‘Rudderly’ application. However, such third-party agents are not authorized to use that Personal Information for their own benefit.
Rudderly reserves the right to transfer and/or sell aggregate or group data about the ‘Rudderly’ website, and/or the ‘Rudderly’ application users (including Usage Data where the same is not linked to Personal Information) for lawful purposes. Aggregate or group data is data that describes the demographics, usage or other characteristics of the ‘Rudderly’ website, and/or the ‘Rudderly’ application users as a group, without disclosing personally identifiable information. We may also share aggregate data with Our partners– like publishers, advertisers or connected applications. For example, We may share information publicly to show trends about the general use of Our Services through the ‘Rudderly’ website, and/or the ‘Rudderly’ application.
Links to Other Websites
"Opting Out"- Consumer Selections Regarding Information Sharing
While browsing the ‘Rudderly’ website, and/or using the ‘Rudderly’ application, You will not be provided with the opportunity to opt out of the sharing of the aforementioned personal or sensitive personal information until You establish a customer relationship.
Grievance Redressal Mechanism
Any breach of this Policy shall be taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to
Our Policy is to comply with all applicable laws and to act expeditiously upon receiving any notice of alleged violation of the laws or this Policy. In the event of receiving any complaint, We shall redress the complaint within one month from the date of receipt.